Part-Time Ecommerce Operations & Customer Support Coordinator
Fully remote | 10–20 hours per week | $25/hour, with up to $30/hour for substantial relevant experience | USD
About Vinyl Moon
Vinyl Moon is a monthly record club bringing together independent music, original artwork, and thoughtfully designed vinyl records. We’re a small, hands-on team looking for someone resourceful and dependable to help with our online store, customer support, and the behind-the-scenes work that brings each release to our members.
We’re hiring ahead of the busy holiday season, with the intention of building an ongoing working relationship. The role starts at 10–20 hours per week, with the opportunity for responsibilities and hours to grow over time depending on mutual fit and business needs.
The role
You’ll work directly with our small team across several parts of the business. Your day might include helping a member with an order, updating a Shopify product page, investigating a shipping issue, or moving the next monthly release closer to launch.
We’re looking for someone who enjoys variety, learns new systems quickly, and takes responsibility for following tasks through to completion.
What you’ll help with
- Website and ecommerce operations: Create and update Shopify product listings, descriptions, images, variants, and collections. Keep website and member pages current, check links and product details, and spot things that need fixing.
- Customer support: Write friendly, thoughtful responses to questions about orders, memberships, shipping, and products. Help resolve subscription requests, replacements, and other issues using our policies.
- Orders and shipping: Use Shopify and ShipStation to review orders, investigate shipping problems, correct order details, and coordinate with our fulfillment partners.
- Monthly release coordination: Help carry out our recurring release checklist, organize files, prepare website updates, and support release announcements.
- Everyday operations: Help with administrative tasks and occasional projects, document useful processes, and suggest practical ways to make recurring work easier.
What we’re looking for
- Technical confidence and an ability to learn unfamiliar software.
- Resourcefulness: you can research an issue, work through possible solutions, and ask clear questions when you need help.
- Strong organization and follow-through.
- Attention to detail.
- Clear, warm written communication.
- Comfort working independently.
- Willingness to move between different types of work, including routine tasks that keep everything running.
Experience with ecommerce, customer service, Shopify, ShipStation, or subscription businesses is a plus, but isn’t required. We’re happy to train someone who brings sound judgment, curiosity, and a willingness to learn. An interest in independent music, art, or vinyl is a welcome bonus.
Working arrangements
- Location: Fully remote.
- Hours: 10–20 hours per week.
- Schedule: At least two hours of overlap on each working day with our team’s working hours of 9am–6pm CET (Central European Time). More overlap is welcome. We’ll agree on a regular schedule together.
- Start date: As soon as possible.
- Duration: Ongoing, with no fixed end date.
- Pay: $25 USD per hour, with up to $30 per hour available for candidates with substantial relevant experience.
How to apply
Email support@vinylmoon.co with the subject line “Vinyl Moon Job Application.”
Please include:
- Your résumé or a brief overview of your relevant experience.
- A few sentences about why you’re interested in working with Vinyl Moon.
- Your time zone, usual availability, preferred weekly hours within the 10–20 hour range, and earliest possible start date.
- A short example of a time you figured out an unfamiliar tool or solved a problem independently. Examples from work, school, volunteering, or personal projects are all welcome.
We’d love to hear from you!