VM Help Center
Click any question below to jump to the answer.
Managing Your Membership
Where’s my monthly record? Member Shipping basics
How can I change my address or billing information?
How do I cancel, skip a month, or renew my subscription plan?
What if my payment is declined?
What should I do if my record arrives damaged?
VIP Membership
Whose email and shipping address do I use for this gift membership?
Still have questions? Email us at support@vinylmoon.co
General - About Vinyl Moon
What makes Vinyl Moon different from other vinyl subscriptions?
Vinyl Moon offers a totally unique way of discovering new music. Every month, we take 10 of our favorite new songs by up-and-coming artists and press them on gorgeous colored vinyl. As a crucial part of the experience, we also work with a different visual artist each month to create exclusive artwork and deluxe packaging. The result: records that look & sound beautiful that you can't get anywhere else.
What comes with a Vinyl Moon membership?
You are guaranteed a copy of each month's volume. Active members receive a member discount on all orders from our Shop, where you can buy past volumes of Vinyl Moon, alumni records, turntable accessories, and merch. Members also enjoy bundled shipping discounts, early access to exclusive pressings & variants, and more.
How do you choose the music and visual art each month?
Each month’s music is carefully curated by our team to bring you the best new artists we’ve heard from all over the world. Much of it is featured on our sister blog, The Burning Ear. While we don’t ascribe to any specific genre – meaning you can expect a wide range of great music – we tend to lean towards indie rock & electronic.
We pay and license all music directly with the artists - because we believe paying artists matters!
If you are unsure if Vinyl Moon is right for you, and you want to get a feel for what our membership records are like, a great way to check us out is through a Grab Bag record, or one of our genre based Bundles.
What about “Explicit” language? Do the records have warnings? Beeps?
While there may be the occasional “bad” word in the lyrics of a Vinyl Moon song, we don’t give any more or less weighting to songs with potentially offensive material. Everyone has a different definition of “explicit”. We are not the morality police and don’t believe in censoring the artists music. However, every record includes a booklet with lyrics and that makes a good resource for pre-screening any language.
What if I don't like my first record?
If you don't love your first record from Vinyl Moon, simply contact us at support(at)vinylmoon.co and we will swap it out for a different record or give you a full refund - no questions asked.
The Shop
Can I buy past VINYL MOON volumes without being a member?
Yes! Simply visit our Shop and place an order. Members receive a discount on all products and the opportunity for free or heavily discounted shipping, so if you are making multiple purchases, consider joining the club!
Ordering from the store:
Choose your items in the store and review your billing & shipping info on checkout. If you’re logged into your member account, charges will go to the same card that’s saved for your membership. US store orders ship within a few days of purchase. International orders are shipped within a few days if shipping via FedEx or USPS International, or two to three times per month if shipping via DHL eCommerce.
Using your member discount:
All active members receive an automatic discount on all our normal store items. To receive your discount, simply login to your account and shop normally.
If you're an active member, you logged on, and you aren't seeing your discount applied, email us at support@vinylmoon.co, and we'll be happy to assist you.
*Please note: your 10% membership discount is not applicable to Gift Memberships or other subscription products
Store Shipping Basics:
US customers:
– Qualify for FREE shipping on all orders over $75 via USPS Media Mail.
- Active US members can receive free shipping by choosing to bundle their store order with their next monthly box. Using this option means we will add whatever you've ordered from the store to your next membership shipment. Please note if you select this option we will not be able to ship out your order before then, so pay attention to your order date and plan accordingly!
– All other US store orders ship out within a few days of purchase via the shipping method selected at checkout.
International Customers:
– Orders ship three to four times per month via DHL eCommerce.
– International active members can receive a heavy shipping discount by choosing to bundle their store order with their next monthly box. Using this option means we will add whatever you've ordered from the store to your next membership shipment. Please note if you select this option we will not be able to ship out your order before then, so pay attention to your order date and plan accordingly!
Sometimes there is a separate, additional import fee that is calculated by customs after your package has shipped. We cannot estimate this fee, but it is usually a percentage of the retail price. You will have to pay this fee in order to receive your package, or else it will be returned to us. If you are placing an international order, please include your phone number in your shipping address so the shipping carrier can contact you. We are not responsible for packages held or sent back as a result of you not paying this import fee.
There are a few countries we no longer ship to, as packages there have not been reliably delivered. Those countries are:
- Brazil
- Chile
- Columbia
- Russia
Managing Your Membership
Where’s my monthly record? Shipping basics
We ship each month's volume as soon as we receive them from the pressing plant. Typically this happens before the end of the month. Sometimes production delays are unavoidable, and sometimes the pressing plant wraps up earlier than expected – either way, we do our best to get your record in your hands as soon as we possibly can! Email notifications are sent out with updates to all of our members.
Your shipping method is selected at checkout. US subscription shipments are shipped via USPS Media Mail.
For international customers, the "International shipping" option ships via DHL eCommerce.
For package tracking, please note we do not have any more information than the tracking link provides.
Please note that we are not responsible for lost packages resulting from incorrect shipping addresses provided to us. A confirmed delivery receipt from the shipping service tracking constitutes fulfillment of your order - we are not responsible if your package is lost or stolen from your delivery address after we have received a delivery confirmation. If your package is returned to our warehouse due to shipping address error, we will contact you for an updated shipping address via the email provided with your membership. You will be responsible for paying re-shipping costs for any package delivered by us twice due to an incorrect shipping address, or because of unpaid customs fees. If within 10 business days we do not receive a response from you regarding a new shipping address or do not receive payment for the shipping cost associated with the second shipment to your corrected address, we reserve the right to refund your order less shipping costs incurred.
A note on international orders: sometimes there is a separate, additional import fee that is calculated by customs after your package has shipped. We cannot estimate this fee, but it is usually a percentage of the retail price. You will have to pay this fee in order to receive your package, or else it will be returned to us. If you are placing an international order, please include your phone number in your shipping address so the shipping carrier can contact you. We are not responsible for packages held or sent back as a result of you not paying this import fee.
Please contact us at support@vinylmoon.co if you have any questions!
NOTE: Feel free to reach out with any questions on the status of your shipment. Don't feel like waiting for the latest record? Contact us at support@vinylmoon.co, and we'll swap it for an older volume that will ship immediately!
How do I change my address or billing information?
Please email support(at)vinylmoon.co to change your shipping address.
Login to your account using the Manage Your Membership option (CLICK HERE).
Under 'Manage your subscription', select 'Edit payment method' and select 'Update by email' to update your credit card.
How do I cancel, skip a month, or renew my subscription plan?
Canceling your membership is quite straightforward and can be done by logging into your member portal or by simply emailing us. We are always happy to help manage your account!
Login to your account using the Manage Your Membership option (CLICK HERE).
Under 'Manage your subscription', you can skip your next order to miss a shipment and continue the following month, cancel a subscription to prevent it from renewing, or reactivate a previously canceled subscription.
You can cancel your membership anytime before the renewal date on the 15th of the month. Cancellations will only affect future renewals and will not cancel pending shipments. If you are wanting a refund of an order that has not shipped, or your subscription renewed and you did not intend it to, please reach out for assistance. We are happy to help!
What if my payment is declined?
If your payment is declined for any reason, we will re-attempt the card before reaching out to you with the email we have associated with the account. We can’t ship out your record until any billing issues are resolved, so make sure you give us an email account that you check regularly.
What should I do if my record arrives damaged?
We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, reach out to support@vinylmoon.co, with pictures or video of the problem, and we’ll do our best to make it right. Please note we may not be able to replace or refund for slight cosmetic wear.
Standard vs VIP Membership
VIP Membership Perks include:
1. More deluxe color variants of each monthly volume
2. Save 20% on all purchases in the Shop (Double the standard discount!)
3. Limited edition collector’s challenge coin
4. Advance pre-orders and notice on upcoming Vinyl Moon releases.
VIP status can begin in the middle of a membership (for example, if someone starts on a monthly membership and later upgrades to an annual membership). If someone was a member, cancelled, and rejoins at a later date, the past shipments prior to cancellation count toward VIP status. However, we don’t have an easy way of tracking those past shipments, so you must contact us with proof of prior invoices so we can activate your well-earned VIP status!
Whose email and shipping address do I use for this gift membership?
The shipping address you provide is the address to which we'll send the records. Most people enter the gift recipient's address so we ship the records to their home. If you would like to receive the first record so you can deliver the recipient their first box in-person, we suggest entering your own address when signing up, then contacting support(at)vinylmoon.co to update the shipping address for the rest of the subscription.
The email you provide is where we'll send shipping notifications & tracking numbers. It will also be used as a login to manage the membership.
If you want the first box to be a surprise, we suggest using your own email when purchasing a gift subscription. You are then free to transfer the account to the recipient's email address after the first box has been delivered - just contact support(at)vinylmoon.co, and we'll be happy to help you out.
