HELP //  FAQ

Click any question below to jump to the answer.

Still have questions? Email us at support@vinylmoon.co

General - About Vinyl Moon

What makes Vinyl Moon different from other subscriptions?

Vinyl Moon offers a totally unique way of discovering new music. Every month, we take 10 of our favorite new songs by up-and-coming artists and press them on gorgeous colored vinyl. As a crucial part of the experience, we also work with a different visual artist each month to create exclusive artwork and deluxe packaging. The result: records that look & sound beautiful that you can’t get anywhere else.


What comes with a Vinyl Moon membership?

You receive the latest volume of Vinyl Moon each month, and you get a 15% discount on all orders from our Shop, where you can buy past volumes of Vinyl Moon, alumni records, turntable accessories, and merch.


How do you choose the music and visual art each month?

Each month’s music is carefully curated by our team to bring you the best new artists we’ve heard from all over the world. Much of it is featured on our sister blog, The Burning Ear. While we don’t ascribe to any specific genre – meaning you can expect a wide range of great music – we tend to lean towards indie rock & electronic.


What about “Explicit” language? Do the records have warnings? Beeps?

While there may be the occasional “bad” word in the lyrics of a Vinyl Moon song, we don’t give any more or less weighting to songs with potentially offensive material. Everyone has a different definition of “explicit”. We are not the morality police and don’t believe in censoring the artists music. However, every record includes a booklet with lyrics and that makes a good resource for pre-screening any language.

The Shop

Can I buy past VINYL MOON volumes without being a member?

Yes! Simply visit our Shop and place an order. Members receive a 15% discount, so if you are making multiple purchases, consider joining the club!


Ordering from the store

Choose your items in the store and review your billing & shipping info on checkout. If you’re logged into your member account, charges will go to the same card that’s saved for your membership. US store orders ship within a few days of purchase. International orders are shipped within a few days if shipping via FedEx or USPS International,  or two to three times per month if shipping via DHL eCommerce.


Using your 15% member discount

All active members receive 15% off all our normal store items using a discount code that we send via email when you sign up. To receive your discount, simply enter the discount code on the checkout page. If you're an active member and you haven't received your discount code, email us at support@vinylmoon.co, and we'll be happy to assist you.


Store Shipping Basics:

US customers:
– Qualify for FREE shipping on all orders over $50 via USPS Media Mail.
– All other US store orders ship out within a few days of purchase via the shipping method selected at checkout.

International customers:
– Orders ship within a few days if shipping via FedEx or USPS International, or two to three times per month if shipping via DHL eCommerce.
– International active members can receive a heavy shipping discount by choosing to bundle their store order with their next monthly box. Using this option means we will add whatever you've ordered from the store to your next membership shipment. Please note with this option we will not be able to ship out your order before then, so pay attention to your order date and plan accordingly!

Managing Your Membership

Where’s my monthly record? Shipping basics

We usually ship our subscription volumes around the 17th of each month
. Sometimes production delays are unavoidable, and sometimes the pressing plant wraps up earlier than expected – either way, we do our best to get your record in your hands as soon as we possibly can! Email notifications are sent out with updates to all of our members.

Your shipping method is selected at checkout. For US customers, the "Free shipping" option ships via USPS Media Mail.
For international customers, the "International shipping" option ships via DHL eCommerce.

If we’ve shipped out and you still haven’t seen your record after about 10 business days, please contact support@vinylmoon.co and we'll do our best to assist you.

 How do I change my address or billing information?

Click the account icon located on the right side of our site's header (seen above), or simply click here.

MEMBERS WHO SIGNED UP BEFORE MAY 1, 2019:
Please email support@vinylmoon.co for help making changes to your account.

MEMBERS WHO SIGNED UP AFTER MAY 1, 2019:
Enter their email and password in the indicated fields.

Once you have successfully logged in to your account, you will be taken to the 'Account Details' page, which contains a summary of your past subscription orders, as well as any purchases made in the Shop. Click on the 'Manage Subscription' link to access the manage subscription page.

To change your billing information, click 'Billing information'. From here, you can select 'Update Card' or 'Edit' under 'Billing Information' to view or update your payment info.

To change your shipping address, click 'Subscriptions' and click 'edit' next to the address displayed near the top of the page. 


How do I cancel or renew my subscription plan?

MEMBERS WHO SINGED UP BEFORE MAY 1, 2019:
Please email support@vinylmoon.co for help making changes to your account.

MEMBERS WHO SIGNED UP AFTER MAY 1, 2019:
Click 'Manage Subscription' from the 'Account Details' page. Then, click 'Cancel' underneath the Actions column. If you are on a mobile device, you will need to scroll to the right to reveal the Actions column.


What if my payment is declined?

If your payment is declined for any reason, we will re-attempt the card before reaching out to you with the email we have associated with the account. We can’t ship out your record until any billing issues are resolved, so make sure you give us an email account that you check regularly.


What should I do if my record arrives damaged?

We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, reach out to support@vinylmoon.co and we’ll do our best to make it right. Please note we may not be able to replace or refund for slight cosmetic wear.


The VINYL MOON VIP Membership

VIP Membership Perks include:
1. Limited edition color variants of each monthly volume
2. Limited edition collector’s challenge coin
3. Advance pre-orders and notice on upcoming Vinyl Moon releases.

The coveted VIP status at Vinyl Moon cannot be bought, it can only be earned. Active members who have received 12+ monthly shipments automatically become VIP Members! This can be from any combination of memberships. For example:
– a monthly membership on the 12th renewal
– a 3-month membership on the 4th renewal
– an annual membership on the 1st renewal

VIP status can begin in the middle of a membership (for example, if someone starts on a monthly membership and later upgrades to an annual membership). If someone was a member, cancelled, and rejoins at a later date, the past shipments prior to cancellation count toward VIP status. However, we don’t have an easy way of tracking those past shipments, so you must contact us with proof of prior invoices so we can activate your well-earned VIP status!

If you think you qualify for VIP status or if you want to see how far away you are, just ask and we’ll be happy to help!