Help / FAQ

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Still have questions? Email us at support@vinylmoon.co.

General - About Vinyl Moon

What makes Vinyl Moon different from other subscriptions?

Vinyl Moon offers a totally unique way of discovering new music. Every month, we take 10 of our favorite new songs by up-and-coming artists and press them on gorgeous colored vinyl. As a crucial part of the experience, we also work with a different visual artist each month to create exclusive artwork and deluxe packaging. The result is records that look & sound beautiful – and that you can’t get anywhere else.

What comes with a Vinyl Moon membership?

You receive the latest volume of Vinyl Moon each month, and you receive a 15% discount on all orders from our Shop, where you can buy past volumes of Vinyl Moon, alumni records, turntable accessories, and merch.

How do you choose the music and visual art each month?

Each month’s music is carefully curated by our team to bring you the best new artists we’ve heard from all over the world. Much of it is featured on our sister blog, The Burning Ear. While we don’t ascribe to any specific genre – meaning you can expect a wide range of great music – we tend to lean towards indie rock & electronic.

What about “Explicit” language? Do the records have warnings? Beeps?

While there may be the occasional “bad” word in the lyrics of a Vinyl Moon song, we don’t give any more or less weighting to songs with potentially offensive material. Everyone has a different definition of “explicit”. We are not the morality police and don’t believe in censoring the artists music. However, every record includes a booklet with lyrics and that makes a good resource for pre-screening any language.

The Shop

Can I buy past VINYL MOON volumes without being a member?

Yes! Simply visit our Shop and place an order. Members receive a 15% discount, so if you’re making multiple purchases, you may want to consider joining!

Ordering from the store

Choose your items in the store and review your billing & shipping info on checkout. If you’re logged into your member account, charges will go to the same card that’s charged for your membership. US store orders ship within a few days of purchase. International orders are shipped two to three times per month if shipping via DHL eCommerce, or within a few days if shipping via FedEx or USPS International.

Using your member discount

All active members receive 15% off all our normal store items using a discount code that we send via email every month. To receive your discount, simply enter the discount code on the checkout page. If you're an active member and you haven't received your discount code, email us at support@vinylmoon.co, and we'll be happy to assist you.

Store Shipping Basics:

Active members can receive FREE shipping by choosing to bundle their store order with their next monthly box. Using this method means we will add whatever you've ordered in the store to your next monthly shipment. Please note with this option we will not be able to ship out your order before then, so pay attention to your order date and plan accordingly.

US customers qualify for FREE shipping on all orders over $75 via USPS Media Mail.

All other US store orders ship out within a few days of purchase via the shipping method selected at checkout.

International store orders ship out either once or twice a month if shipping via DHL eCommerce, or within a few days of purchase if shipping via FedEx or USPS International.

Managing Your Membership

Where’s my monthly record? Shipping basics

We usually ship our subscription volumes around the 17th of each month. Sometimes production delays are unavoidable, and sometimes the pressing plant wraps up earlier than expected – either way, we do our best to get your record in your hands as soon as we possibly can! Email notifications are sent out with updates to all of our members.

Your shipping method is selected at checkout. For US customers, the "Free shipping" option ships via USPS Media Mail.
For international customers, the "International shipping" option ships via DHL eCommerce.

If we’ve shipped out and you still haven’t seen your record after about 10 business days, please contact support@vinylmoon.co and we'll do our best to assist you.

How do I change my address or billing information?

Click the account icon () located to the right of the blue Get Started header, or simply click here.

MEMBERS WHO SIGNED UP BEFORE MAY 1, 2019:
Click the "Legacy Login" button, then enter your email and password to change your shipping address, credit card, and other account info

MEMBERS WHO SIGNED UP AFTER MAY 1, 2019:
Enter their email and password in the indicated fields.

Once you have successfully logged in to your account, you will be taken to the 'Account Details' page, which contains a summary of your past subscription orders, as well as any purchases made in the Shop. Click on the 'Manage Subscription' link to enter the manage subscription page.

To change your billing information, click the dropdown menu labeled 'Manage'. From here, you can select 'View/Update Card' or 'Update Billing Address' to view or update your payment info.

To change your shipping address, use the 'Update My Shipping Address' form at the bottom of the page. Changes to shipping addresses may take some time to show up in the 'Account Details' page. If your change of address is not appearing on the 'Account Details' page after 48 hours, please contact support@vinylmoon.co and our support staff will ensure that the changes have been received.

How do I cancel or renew my subscription plan?

MEMBERS WHO SINGED UP BEFORE MAY 1, 2019:
To make any changes to your subscription, visit the Customer Portal and select ‘Edit’ under the Your Subscription section on the left side of the page. Any changes made to your membership status will be reflected at the start of the next billing term.

MEMBERS WHO SIGNED UP AFTER MAY 1, 2019: M
Click 'Manage Subscription' from the 'Account Details' page. Then, click 'Manage' and select 'Prepaid Settings' from the dropdown menu. You will then be able to select 'Yes', meaning your subscription will renew after your last paid shipment, or 'No', meaning your subscription will be cancelled after your last paid shipment.

What if my payment is declined?

If your payment is declined for any reason, we will re-attempt the card before reaching out to you with the email we have associated with the account. We can’t ship out your record until any billing issues are resolved, so make sure you give us an email account that you check regularly.

What should I do if my record arrives damaged?

We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, reach out to support@vinylmoon.co and we’ll do our best to make it right. Please note we may not be able to replace or refund for slight cosmetic wear.

The VINYL MOON VIP Membership

Unlike some places, the coveted VIP status at Vinyl Moon cannot be bought, it can only be earned. You must be an active member to have VIP status. Active members who have received 12 or more monthly shipments automatically become VIP Members. This can be from any combination of memberships – for example, a monthly member would become a VIP member on their 12th renewal, a person on a 3-month membership would become a VIP member on their 4th renewal, and an annual membership would become a VIP member on their 1st renewal.

VIP status can begin in the middle of a membership (for example, if someone starts off on a monthly membership and later upgrades to an annual membership). If someone was a member, cancelled, and rejoins at a later date, the past shipments prior to cancellation count towards VIP status. However, we don’t have an easy way of tracking those past shipments, so you must contact us with proof of prior invoices so we can activate VIP status!

If you think you qualify for VIP status or if you want to see how far away you are, just ask and we’ll be happy to help!

VIP Membership Perks include:

1. Limited edition color variants of each monthly volume

2. Collector’s challenge

3. Advance pre-orders and notice on upcoming Vinyl Moon releases.