VM Help Center
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Managing Your Membership
Where’s my monthly record? Member Shipping basics
How can I change my address or billing information?
How do I cancel, skip a month, or renew my subscription plan?
What if my payment is declined?
What should I do if my record arrives damaged?
VIP Membership
Whose email and shipping address do I use for this gift membership?
Still have questions? Email us at support@vinylmoon.co
General - About Vinyl Moon
What makes Vinyl Moon different from other vinyl subscriptions?
Vinyl Moon is a monthly vinyl record club that offers a totally unique way of discovering new music.
Every month, we take 10 of our favorite new songs by up-and-coming artists and press them on gorgeous colored vinyl. As a crucial part of the experience, we also work with a different visual artist each month to create exclusive artwork and deluxe packaging. The result: records that look & sound beautiful that you can't get anywhere else.
What comes with a Vinyl Moon membership?
A membership guarantees you a copy of each month's volume and access to exclusive member perks.
Active members receive their monthly record box, and also enjoy:
-Member discounts on all shop orders (past volumes, alumni releases, turntable accessories, and merch)
-Bundled shipping discounts when combining shop orders with your monthly box
-Early access to exclusive pressings & variants
-Digital Downloads for each monthly record
How do you choose the music and visual art each month?
Each month’s music is carefully curated by our team to bring you the best new artists we’ve heard from all over the world. Much of it is featured on our sister blog, The Burning Ear. While we don’t ascribe to any specific genre – meaning you can expect a wide range of great music – we tend to lean towards indie rock & electronic.
We pay and license all music directly with the artists - because we believe paying artists matters!
If you are unsure if Vinyl Moon is right for you, and you want to get a feel for what our membership records are like, a great way to check us out is through a Grab Bag record, or one of our genre based Bundles.
What about “Explicit” language? Do the records have warnings? Beeps?
Vinyl Moon doesn’t censor songs or apply “explicit” warnings and the music is shared as the artist intended, so there will be occasional strong language on our records.
While there may be a rare “bad” word in the lyrics of a Vinyl Moon song, we don’t give any more or less weighting to songs with potentially offensive material. Everyone has a different definition of “explicit” and we do not filter or censor artists. However, every record includes a booklet with lyrics and that makes a good resource to review the language ahead of time, if needed. We believe in sharing authentic art and trust our members to make their own listening choices.
What if I don't like my first record?
Love your record or your money back—no questions asked.
If your first Vinyl Moon record isn’t for you, simply email us at support@vinylmoon.co and we will happily swap it out for a different record or issue a full refund.
The Shop
Can I buy past VINYL MOON volumes without being a member?
Yes! Anyone can purchase past Vinyl Moon records directly from our Shop.
Simply visit our Shop to buy past volumes, alumni releases, and merch. Members receive a discount on all products and free bundled shipping, so if you are making multiple purchases, consider joining the club to unlock those perks!
Ordering from the store:
Add your items to the cart, review checkout details, and choose your shipping method.
When you’re logged into your member account, your saved payment method will be used automatically.
-U.S. orders: ship within a few days via USPS Media Mail.
-International orders: ship via ePostGlobal (2–3 times per month).International, or two to three times per month if shipping via DHL eCommerce.
Using your member discount:
Your discount applies automatically when logged into your active member account.
If you're an active member, you logged on, and you aren't seeing your discount applied, email us at support@vinylmoon.co, for assistance.
Please note: your membership discount discounts does not apply to Gift Memberships or subscription products.
Store Shipping Basics:
We offer free or discounted shipping for both U.S. and international members.
U.S. Customers
-Free shipping on orders over $75 via USPS Media Mail.
-Active members can bundle shop orders with their next monthly box for free shipping.
-All non-bundled US shop orders ship out within a few days of purchase via the shipping method selected at checkout.
International Customers
-Active members can bundle Shop orders for heavily discounted international shipping.
-Orders ship 2–3 times per month via ePostGlobal.
-Import fees or VAT may apply and must be paid by the recipient.
Sometimes there is a separate, additional import fee that is calculated by customs after your package has shipped. We cannot estimate this fee, but it is usually a percentage of the retail price. You will have to pay this fee in order to receive your package, or else it will be returned to us. If you are placing an international order, please include your phone number in your shipping address so the shipping carrier can contact you. We are not responsible for packages held or sent back as a result of you not paying this import fee.
We currently do not ship to Brazil, Chile, Colombia, or Russia due to unreliable delivery.
Please note: Using the “Ship with my monthly box” bundling option means we will add whatever you've ordered from the store to your next membership shipment. If you select this option we will not be able to ship out your order before then, so pay attention to your order date and plan accordingly!
Managing Your Membership
Where’s my monthly record? Shipping basics
Records typically ship by the end of each month, depending on pressing schedules.
We ship each month’s volume as soon as we receive it from the pressing plant—usually before the end of the month. We do our best to get your record in your hands as soon as we possibly can, but If delays occur, you will receive email updates.
If you want to stay up to date on when each volume is shipping, just log in to the Member Portal, and check out the Estimated Shipping Updates column on the left. U.S. shipments are sent via USPS Media Mail, & international orders via ePost Global. For package tracking, please note we do not have any more information than the tracking link provides.
Please ensure your shipping address is correct. We are not responsible for lost packages resulting from incorrect shipping addresses provided to us. A confirmed delivery receipt from the shipping service tracking constitutes fulfillment of your order - we are not responsible if your package is lost or stolen from your delivery address after we have received a delivery confirmation. If your package is returned to our warehouse due to shipping address error, we will contact you for an updated shipping address via the email provided with your membership. You will be responsible for paying re-shipping costs for any package delivered by us twice due to an incorrect shipping address, or because of unpaid customs fees. If within 10 business days we do not receive a response from you regarding a new shipping address or do not receive payment for the shipping cost associated with the second shipment to your corrected address, we reserve the right to refund your order less shipping costs incurred.
A note on international orders: sometimes there is a separate, additional import fee that is calculated by customs after your package has shipped. We cannot estimate this fee, but it is usually a percentage of the retail price. You will have to pay this fee in order to receive your package, or else it will be returned to us. If you are placing an international order, please include your phone number in your shipping address so the shipping carrier can contact you. We are not responsible for packages held or sent back as a result of you not paying this import fee.
Please contact us at support@vinylmoon.co if you have any questions!
NOTE: Feel free to reach out with any questions on the status of your shipment. Don't feel like waiting for the latest record? Contact us at support@vinylmoon.co, and we'll swap it for an older volume that will ship immediately!
How do I change my address or billing information?
To change your shipping address, please email support@vinylmoon.co.
To update your billing information:
1. Login to your account using the Manage Your Membership option. (CLICK HERE)
2. Under 'Manage your subscription', select 'Edit payment method' & select 'Update by email' to update your credit card.
How do I cancel, skip a month, or renew my subscription plan?
You can pause, cancel, or renew anytime through your Member Portal or by emailing support@vinylmoon.co.
Log into your Member Portal account and choose:
-Skip to pause for a month.
-Cancel subscription to prevent renewal.
-Reactivate a previously canceled subscription.
Cancellations before the 15th of the month prevent that month’s renewal. Cancellations will only affect future renewals and will not cancel pending shipments. If you are wanting a refund of an order that has not shipped, or your subscription renewed and you did not intend it to, please contact support@vinylmoon.co. We are happy to help!
What if my payment is declined?
If your payment does not process correctly for any reason, we will re-attempt the charge before reaching out to you via email. We can’t ship out your record until billing issues are resolved, so make sure your account email is current.
What should I do if my record arrives damaged?
If your record is damaged, we’ll replace or refund it.
We ship our records in specially-made LP mailers that minimize potential damage, but sometimes things happen. If you receive a damaged record from us or anything else wrong with your order, reach out to support@vinylmoon.co, with pictures or video of the problem, and we’ll do our best to make it right.
Please note: We may not be able to replace or refund for slight cosmetic wear.
Standard vs VIP Membership
VIP Members enjoy deluxe vinyl variants, higher discounts, and early access to new releases.
VIP Membership Perks include:
1. More deluxe color variants of each monthly volume
2. Save 20% on all purchases in the Shop (Double the standard discount!)
3. Limited edition collector’s challenge coin
4. Advance pre-orders and notice for upcoming Vinyl Moon releases.
VIP status begins once you reach eligibility or upgrade your membership. If you rejoin after canceling, your past shipments still count—just email support@vinylmoon.co with proof of your prior invoices.
Whose email and shipping address do I use for this gift membership?
Use the recipient’s shipping address but your own email if you want the first record to be a surprise.
-Shipping address: Usually the recipient’s home. If you want the first box shipped to you to gift in person, enter your own address and contact support@vinylmoon.co to update the shipping address after the first shipment.
-Email address: Shipping notifications and login credentials go to this email. Use your own email if you’re keeping the gift a surprise, then contact support@vinylmoon.co to transfer the account to the recipient’s email later.